Terms and Conditions for Oven Cleaning Lewisham Services

These Terms and Conditions set out the basis on which oven cleaning and related services are provided by Oven Cleaning Lewisham to domestic and commercial customers within Lewisham and surrounding areas. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before requesting or accepting any services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person or organisation requesting or accepting the services.

Company means Oven Cleaning Lewisham, the provider of the services.

Services means oven cleaning and any related cleaning services agreed between the Company and the Customer.

Property means the premises or location where the services are to be carried out.

Technician means the Company’s employee, contractor or representative carrying out the services.

2. Scope of Services

The Company provides professional oven cleaning and related services, including but not limited to cleaning of single and double ovens, ranges, hobs, extractor fans, and related cooking appliances as agreed at the time of booking.

Details of the specific services, the type of appliance, and any additional tasks requested by the Customer will be confirmed during the booking process. The Company reserves the right to decline services where appliances are unsafe, inaccessible, or unsuitable for cleaning.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s chosen communication channels as made publicly available from time to time. By requesting a booking, the Customer confirms that they have authority to do so in relation to the Property.

3.2 A booking is not considered confirmed until the Company has accepted the booking and provided confirmation. The Company may request additional information about the Property, the appliances, parking arrangements, and access before confirming the booking.

3.3 The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete. This includes the type and size of oven or appliance, the condition of the appliance, and any access restrictions. The Company reserves the right to adjust the quoted price or the duration of the visit if the information provided is inaccurate or incomplete.

3.4 Where applicable, the Company may provide an estimated arrival window rather than a fixed time. While reasonable efforts will be made to attend within the agreed time frame, arrival times cannot be guaranteed due to traffic, weather, or operational issues. The Company will inform the Customer of significant delays where reasonably possible.

4. Access to the Property

4.1 The Customer must ensure that the Technician has safe, timely, and adequate access to the Property at the agreed time and for the duration of the visit. This includes providing any necessary entry instructions in advance.

4.2 The Customer must ensure that the area around the oven and relevant appliances is reasonably clear and accessible before the Technician’s arrival. The Company may decline to carry out the services or may adjust the service where access is obstructed or unsafe.

4.3 If the Technician is unable to gain access to the Property at the agreed time due to the Customer’s act or omission, this may be treated as a late cancellation and a fee may be charged as set out in the cancellation section of these Terms and Conditions.

5. Customer Obligations

5.1 The Customer must ensure that any appliances to be cleaned are in a generally safe working condition. The Company does not undertake repairs or servicing of faulty appliances and will not be liable for existing faults or damage arising from defects present prior to the commencement of the services.

5.2 The Customer must notify the Company in advance if there are any known issues with gas, electrical supplies, or ventilation relating to the appliance or the Property. The Technician may decline to proceed with the services if they consider it unsafe to do so.

5.3 The Customer agrees not to use the oven or appliance for a period advised by the Technician after completion of the cleaning, where such downtime is required for safety or product effectiveness.

6. Pricing and Quotations

6.1 Prices for services are provided based on the information supplied by the Customer and the Company’s current pricing structure for the service area. Quotations are usually given as fixed prices for specified appliances or may be given as estimates where inspection is required.

6.2 All prices quoted are inclusive or exclusive of VAT as clearly stated at the time of quotation, depending on the Company’s tax status. If VAT becomes applicable by law, the Company reserves the right to adjust prices accordingly.

6.3 The Company reserves the right to revise the quotation if the information provided at the time of booking was inaccurate, if the appliance differs significantly from that described, or if additional work is requested on site.

7. Payments

7.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the services at the Property.

7.2 The Company may accept various forms of payment, including cash, card payments, or other electronic methods, as notified by the Company from time to time. The Customer must ensure that sufficient funds or credit are available to settle the balance when due.

7.3 For certain bookings, including larger or commercial jobs, the Company may require a deposit or prepayment as a condition of confirming the booking. Deposits may be retained in the event of late cancellation, non-attendance, or breach of these Terms and Conditions, as set out in the cancellation section.

7.4 Where payment is not made on the due date, the Company reserves the right to charge reasonable administrative costs and interest on overdue amounts, as permitted by applicable law.

8. Cancellations and Rescheduling

8.1 The Customer may cancel or reschedule a booking by giving the Company advance notice. The notice period and any applicable charges will be confirmed at the time of booking, but the following standard terms will generally apply.

8.2 Where the Customer cancels or reschedules more than 48 hours before the scheduled appointment, any deposit paid may be refunded or applied to a new booking, at the Company’s discretion.

8.3 Where the Customer cancels or reschedules less than 48 hours before the scheduled appointment, the Company may retain all or part of any deposit paid and may charge a cancellation fee to cover lost time, travel, and administration costs.

8.4 If the Technician attends the Property but is unable to gain access, or the Customer is not present and has not provided suitable access arrangements, this may be treated as a same-day cancellation and a full or partial service charge may be applied.

8.5 The Company reserves the right to cancel or reschedule appointments where necessary due to staff illness, operational issues, adverse weather conditions, or other circumstances beyond its reasonable control. The Company will use reasonable efforts to notify the Customer and to offer an alternative appointment without additional charge. The Company shall not be liable for any loss arising from such cancellations or rescheduling.

9. Service Standards and Limitations

9.1 The Company aims to provide services with reasonable care and skill, using appropriate cleaning products and methods suitable for the type of oven or appliance, in line with manufacturer guidance where available.

9.2 While every effort is made to achieve a thorough clean, certain baked-on residues, carbon deposits, or staining may be permanent or require multiple treatments. The Company does not guarantee that all marks, discolouration, or defects can be removed.

9.3 The Company will not be held responsible for wear and tear, corrosion, or deterioration that becomes more visible after cleaning. This includes, but is not limited to, faded markings, damaged seals, or previously hidden scratches or defects.

9.4 The Technician may remove oven doors, racks, panels, or other removable parts in order to carry out the cleaning. Care will be taken during disassembly and reassembly, but the Company shall not be liable for any damage caused by existing weaknesses, inappropriate prior repairs, or manufacturer defects.

10. Customer Satisfaction and Complaints

10.1 The Customer should inspect the work on completion of the services, wherever possible, while the Technician is still present at the Property. Any concerns should be raised immediately so that they can be addressed on site.

10.2 If the Customer is not present at completion, or if an issue is identified after the Technician has left, the Customer must notify the Company within a reasonable time, normally within 48 hours of the service. The Company may request photographs or further details to assess the matter.

10.3 Where a justified complaint is received, the Company may, at its discretion, offer to revisit the Property to rectify the issue, provide a partial refund, or offer a discount on future services. Any remedy will be proportionate to the nature and extent of the concern.

11. Liability

11.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by the Company’s negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

11.2 Subject to the above, the Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising from the provision of the services or any delay or failure to provide the services.

11.3 The Company’s total liability to the Customer in respect of any loss or damage arising from the services shall, in all circumstances, be limited to the total price paid or payable for the specific services in question.

11.4 The Company shall not be liable for damage caused by faulty or poorly maintained appliances, pre-existing damage or defects, failure to follow the Technician’s instructions, or use of the appliance before it is safe to do so after cleaning.

11.5 The Customer is responsible for securing cash, jewellery, and other valuables. The Company will not be liable for loss of such items unless caused by the proven negligence or misconduct of the Technician.

12. Waste Handling and Environmental Regulations

12.1 During the provision of services, the Company may generate waste, including used cleaning materials, removed debris, and residues from ovens and appliances.

12.2 The Company will handle and dispose of waste generated in the course of its services in a manner compliant with applicable waste and environmental regulations in the United Kingdom. This may include transporting certain waste away from the Property for appropriate disposal or requiring the Customer to dispose of minor domestic waste in their own household waste system, where lawful and suitable.

12.3 The Customer agrees not to request or permit the Company or its Technicians to dispose of waste in any unlawful manner, including fly-tipping or using unauthorised containers or sites. The Company reserves the right to refuse any request that would breach waste or environmental legislation.

12.4 The Company may use cleaning products that are suitable for professional oven cleaning. Safety data for such products is available on request. The Customer should keep children and pets away from treated areas until advised that it is safe to re-enter or use the appliance.

13. Health and Safety

13.1 The Company is committed to operating in a safe manner in accordance with relevant health and safety laws and good practice.

13.2 The Technician may refuse to undertake or continue services if they consider the working environment to be unsafe or unsanitary, or if they are subject to abuse, harassment, or threatening behaviour. In such cases, the Company may treat the visit as cancelled by the Customer and apply relevant charges.

13.3 The Customer must inform the Technician of any known health and safety risks at the Property, including hazardous materials, infestations, or structural problems that could affect safe working conditions.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data relating to the Customer for the purposes of managing bookings, providing services, processing payments, and handling queries or complaints.

14.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom. Personal data will not be sold to third parties and will only be shared where necessary to deliver the services, process payments, comply with legal obligations, or as otherwise permitted by law.

15. Amendments to these Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or business practice.

15.2 The version of the Terms and Conditions that applies to a particular booking will normally be the version in force at the time the booking was confirmed. Any significant changes will be made available to Customers via the Company’s usual communication channels.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

17.1 If any provision or part-provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision or part-provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

18.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of oven cleaning services in Lewisham and surrounding areas and supersede any prior discussions, correspondence, or understandings between the parties.

By confirming a booking with Oven Cleaning Lewisham, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.